FAQs
Getting to Know FixYourSurface.com
1Who is FixYourSurface.com?
FixYourSurface.com is a dedicated team of professionals specializing in the repair and rejuvenation of Microsoft Surface devices. With years of experience and a passion for excellence, we're committed to providing top-notch services tailored specifically for Surface use
2Why should I choose FixYourSurface.com for my repair needs?
Our expertise is exclusively focused on Microsoft Surface devices. This specialization ensures that every repair is handled with the utmost precision and knowledge. Plus, our streamlined mail-in process and commitment to customer satisfaction set us apart in the industry.
3Are your technicians certified or trained specifically for Surface repairs?
Absolutely! Our technicians undergo rigorous training specifically for Surface devices, ensuring that they're equipped with the latest knowledge and techniques to handle any repair.
4Do you only repair Surface devices, or do you handle other brands as well?
Our expertise is solely focused on Microsoft Surface devices. This allows us to provide specialized and high-quality service tailored to the unique needs of Surface users.
5How do I stay updated with news or offers from FixYourSurface.com?
Stay connected by subscribing to our newsletter. We regularly share updates, offers, and tips to help you make the most of your Surface device.
Understanding the Repair Process & Costs
1How do I initiate the mail-in repair process?
Start by submitting a service request on our website. Specify your Surface model, describe the issue, and provide your contact details. We'll guide you through the rest of the process step by step.
2How long does the diagnostic process take?
Once we receive your Surface, diagnostics are typically completed within [X days]. We'll then contact you with a repair estimate and next steps.
3How Much Does a Repair Service Cost?
Finding the right service for your specific Surface model is important to us. Depending on the Surface model and the specific issue, the repair costs can vary. We've crafted dedicated service pages for different Surface models:
o Surface Pro Services
o Surface Book Services
o Surface Go Services
o Surface Laptop Services
4What does the diagnostic fee cover?
The diagnostic fee, either $49 for standard or $89 for expedited service, acts as a non-refundable deposit towards your repair. It covers the initial assessment of your Surface and the shipping costs.
5What is Included in the Repair Estimate?
Transparency is at the core of our services. Our repair estimates typically cover labor, shipping charges, replacement parts, and minor components. For specific repairs like screen and battery replacements, the parts' costs are included in the estimate, all clearly laid out in the table provided on each service page, specific to each Surface series.
On our service pages, you'll find a table with estimated costs for each model in that series. Each table comes with a detailed footnote, providing precise information about what's included in the repair estimate. For instance, the footnote will explain that the repair estimate covers labor fees, shipping costs, and minor components, with a separate notice if major components need replacing.
By navigating to the specific service page for your Surface series on our website, you can explore these detailed tables and footnotes to fully understand what's included in your repair estimate. No surprises, only clarity and honesty. If you have any more specific queries about your device, we are always here to assist you!
On our service pages, you'll find a table with estimated costs for each model in that series. Each table comes with a detailed footnote, providing precise information about what's included in the repair estimate. For instance, the footnote will explain that the repair estimate covers labor fees, shipping costs, and minor components, with a separate notice if major components need replacing.
By navigating to the specific service page for your Surface series on our website, you can explore these detailed tables and footnotes to fully understand what's included in your repair estimate. No surprises, only clarity and honesty. If you have any more specific queries about your device, we are always here to assist you!
6Can You Handle Multiple Issues in One Repair?
Absolutely! We understand that time is precious. We're capable of bundling services and charging only for necessary replacements. Our skilled technicians will ensure that you get a comprehensive fix without redundant costs.
7Can I Send a Partially Disassembled Surface?
No worries if you've started the job; we're here to finish it! Our technicians will assess your partially disassembled device and provide a complete and detailed quote. We treat every device with utmost care and precision.
Warranty, Speed, and Customer Service
1Is There a Warranty on Your Repair Services?
We offer a reassuring 90-day limited warranty on all repairs, covering any defects in materials or workmanship. Your satisfaction is our success, and we're here for you every step of the way.
2Do You Offer Rush Repairs?
Need it fast? Our Expedited Repair Service includes swift shipping options, aiming to return your Surface to you without delay. We recognize the importance of your device and work diligently to meet your urgency.
3What If I Tried to Fix My Surface Myself?
If DIY didn't go as planned, we're here to help. Send your Surface to us, and our seasoned technicians will take care of the rest. Your efforts won't go to waste; we'll integrate your work into our repair process.
4Can You Back Up My Data?
Your data is precious, and our tech-savvy team understands that. We offer robust data backup, recovery, and transfer services, ensuring that your valuable information stays with you. Trust us to safeguard what matters most.
5How does your repair warranty differ from Microsoft manufacturer warranty?
Our repair warranty specifically covers the services we provide on your Surface device. In contrast, Microsoft manufacturer warranty addresses defects in the product itself.
6If I use your services, will it impact my Microsoft manufacturer warranty?
Utilizing third-party repair services, like ours, might influence the terms of Microsoft's manufacturer warranty. We advise checking Microsoft's warranty conditions before seeking third-party repairs.
Shipping and Delivery (U.S. Only)
1How Does Mail-In Service Work?
Our efficient mail-in service, completed within 48 hours, is designed with you in mind. Need it even faster? Explore our Rush service. With us, convenience meets reliability.
2How do I pack my Surface for shipping?
After confirming your payment and shipping address, we'll send you a customized shipping box with padding material and a prepaid label. Simply pack your Surface securely and drop it off at the nearest carrier office.
3When will I receive the shipping box for my Surface?
Depending on your chosen service type, the shipping box will arrive within 1 to 3 business days.
4What Are the Shipping Costs?
Return shipping is on us if we service your device; otherwise, it ranges from $20-$30. We believe in fair pricing and only charge what's necessary.
5Can I Change My Delivery Address or Use My Shipping Account?
To safeguard against fraud, delivery addresses can't be altered, but you can use your shipping account for return shipping. We take every measure to ensure a secure and seamless experience.
6Will I Be Notified About Delivery? Need to Sign?
Stay informed with a tracking number, and depending on specific conditions, a signature might be required. We keep you in the loop so that receiving your repaired Surface is as smooth as possible.
Handling Liquid Damage
1My Device Is Wet – Should I Let It Dry Out?
Time is of the essence with liquid damage. Send your device to us ASAP! Delaying might lead to corrosion and higher repair costs. Trust us to salvage what's vital.
2What is the Success Rate for Water Damage Repairs?
Our 75% success rate speaks of our expertise, but do note that liquid damage services have inherent risks. We're committed to doing our best but can't provide a guarantee or warranty for liquid damage services.
3How Long Does Liquid Damage Repair Take?
Typically, 3 to 5 business days, depending on the severity. We balance thoroughness with efficiency to restore your Surface without unnecessary delays.
Retail Locations and Parts Sales
1Do You Have Retail Locations?
We currently provide convenient mail-in services within the United States, allowing us to reach you wherever you are. Our focus is on quality repairs, delivered directly to your doorstep.
2Do You Sell Parts or Tools?
Our specialty is repair services, not parts or tools sales. We believe in providing complete solutions, and our team is dedicated to reviving your Surface to its best.
Privacy and Security
1Do You Need My Device's Login Password or PIN Code?
Providing your code allows comprehensive diagnostics. We use encrypted storage and follow strict privacy regulations, ensuring your data remains yours.
2How Do You Ensure Data Privacy?
We prioritize your privacy by employing the best practices in data protection. Whether it's backup options or additional privacy measures, your security is paramount to us.
Payment and Deposits
1Is the Total Repair Fee Due Before Mailing in a Device?
You don't have to pay the entire repair fee upfront. Instead, you'll be charged a non-refundable diagnostic fee, which acts as a deposit. This can be either $49 for standard service or $89 for expedited service. This fee will be deducted from the total repair cost once the service is completed. We aim for transparency and trust in our process.
2How will I be billed for additional repair costs?
If the repair costs exceed the initial estimate, we'll contact you with an updated quote. Once you approve, we'll proceed with the repair and bill you for the additional costs.
3Is the diagnostic fee refundable if I choose not to proceed with the repair?
The diagnostic fee acts as a non-refundable deposit towards your repair. It covers the initial assessment and shipping costs.
Unforeseen Circumstances
1What If Additional Repairs Are Needed?
If surprises arise, we'll contact you with an updated quote and request authorization. We'll work with you to find the best solution, ensuring that you have the final say.
2What if the Repair Is Too Expensive?
We provide various options if you decide not to proceed with a major part replacement, including return or recycling. With Fix Your Surface, you're always in control.
3What happens if my Surface cannot be repaired?
In rare cases where a Surface cannot be repaired, we'll inform you and discuss the next steps, which could include returning the device or recycling options.
Need More Help?
Feel free to reach out to our friendly support team. At Fix Your Surface, your satisfaction is our priority, and we are always here to assist you. Whether you're within the U.S. or looking to learn more about our services, don't hesitate to contact us!
