Surface Book
Repair Services
The Surface Book is more than just a laptop; it's a versatile powerhouse that brings together top-of-the-line performance and graphics. Whether it's in robust book form, a sleek tablet, or your portable studio, Surface Book promises an unparalleled experience. Boasting the best graphics on any Surface laptop, powered by NVIDIA® GTX GeForce GPU, up to 2TB storage, and 32GB RAM, it's the perfect companion for both creativity and productivity.
With an integrated graphics card and secondary battery, you can even detach the "clipboard" display for independent use. When reconnected, your Surface Book taps into additional battery power and optional dedicated graphics for even more robust computing. The innovation doesn't stop there!
Challenging Repairs? We Thrive on Them!While the Surface Book's intricate design may present repair challenges, that's where Fix Your Surface shines. With the latest tools, professional technicians, and extensive knowledge, we handle any issue you may encounter. Trust us to restore your Surface Book to its prime condition quickly and efficiently.
Explore Our Tailored Repair Services for Surface BookDiscover the extensive list of services we offer for the Microsoft Surface Book below, complete with estimated repair costs for each model. From screen replacements to battery upgrades, we provide transparent pricing and exceptional service. Select the best option for you, and let Fix Your Surface handle the rest. Your powerhouse laptop deserves nothing but the best!
Screen Replacement
Cracked or Flickering Screen on Your Surface Book? We're the Experts You Need!Dealing with a cracked, dead pixel, or flickering screen on your Surface Book is more than an inconvenience; it's a call for professional care. At Fix Your Surface, our skilled technicians will promptly replace the damaged screen, ensuring your device is restored to its original state.
Touchscreen Issues? We Understand the Technology!The Surface Book display is a delicate component, featuring a touch digitizer made of thin glass that senses your touch. If it's partially or completely non-responsive, replacing the entire screen assembly is often necessary. We tailor our approach to the unique specifications of each Surface Book model, ensuring the right solution for your device.
No Display? Let's Diagnose the Problem!If your Surface Book powers on without displaying an image, the cause could be a defective display or even software and hardware-related problems. Trust Fix Your Surface to perform a model-specific diagnostic to identify the cause and provide an accurate repair estimate.
Explore Our Solutions for Your Specific Model:When it comes to screen replacement, our approach is both transparent and personalized for each Microsoft Surface Book series model. Check the table below for the estimated repair cost for screen-related issues, and trust Fix Your Surface's dedicated team to handle your unique situation with the utmost care, expertise, and precision.
| Model | Repair Estimate1 | Model | Repair Estimate1 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $349 | Surface Book 3 - 15" | $370 |
| Surface Book 2 - 13.5" | $299 | Surface Book 2 - 15" | $370 |
| Surface Book (1st Gen) - 13.5" | $299 |
Battery Replacement
Understanding Your Surface Book's Unique Battery ConfigurationThe Surface Book series stands out in the Surface range, featuring two separate batteries; one in the base (or keyboard) and another in the clipboard (or tablet) portion. This design offers up to 17 hours of use on a single charge, but over time, even the best lithium-ion batteries degrade. At Fix Your Surface, we specialize in ensuring optimal performance and longevity.
Experiencing Signs of Battery Decay? We Know the Symptoms!A failing battery in a Surface Book may cause slow performance, system overheating, constant fan activity at high speeds, repeated restarting, booting to the Surface logo then restarting, or an inability to power on even when connected to a charger. These aren't just inconveniences; they're calls for expert attention. Trust our team to recognize and address these issues with precision.
Need Professional Inspection? We're Here for You!If you're facing any battery-related problems, don't hesitate to seek expert help from Fix Your Surface. Our experienced technicians will diagnose your device, replace the battery if needed, and ensure it's in top shape, all according to your specific Surface Book's requirements.
Explore Our Solutions for Your Specific Model:Our transparent pricing and tailored solutions cover all Microsoft Surface Book series models, each featuring two distinct batteries; one in the tablet and another in the base (keyboard). Depending on your specific model and whether you need to replace one or both batteries, the repair cost may vary. Refer to the appropriate table below for the estimated repair cost for battery replacement, considering whether it's the tablet battery2, base (keyboard) battery3, or both4, and rely on Fix Your Surface's expertise to restore your device's battery life with care, precision, and efficiency.
Tablet Battery Replacement Service
| Model | Repair Estimate2 | Model | Repair Estimate2 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $250 | Surface Book 3 - 15" | $280 |
| Surface Book 2 - 13.5" | $230 | Surface Book 2 - 15" | $260 |
| Surface Book (1st Gen) - 13.5" | $230 |
Base (Keyboard) Battery Replacement Service
| Model | Repair Estimate3 | Model | Repair Estimate3 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $250 | Surface Book 3 - 15" | $280 |
| Surface Book 2 - 13.5" | $230 | Surface Book 2 - 15" | $260 |
| Surface Book (1st Gen) - 13.5" | $230 |
Both Tablet and Base Batteries Replacement Service
| Model | Repair Estimate4 | Model | Repair Estimate4 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $349 | Surface Book 3 - 15" | $399 |
| Surface Book 2 - 13.5" | $329 | Surface Book 2 - 15" | $379 |
| Surface Book (1st Gen) - 13.5" | $299 |
No Power
Surface Book Not Turning On? We Understand the Complexity!Surface Book laptops may fail to turn on despite appearing to function normally beforehand. In such cases, attempting to use a different charger or pressing and holding the power button for an extended period may resolve the issue; however, this is not always successful.
Need Professional Diagnosis? We're Here for You!A motherboard malfunction, damaged charging port, or defective battery exclusive to Surface devices may be the culprit. Recognizing the complexity of Surface Book laptops, Fix Your Surface is here to provide expert assistance.
Having Trouble Determining the Source? Trust Fix Your Surface!If you are having trouble determining the source of a problem with your Surface Book, don't hesitate to seek professional help from Fix Your Surface. Our certified technicians specialize in Surface Book models and will thoroughly inspect and diagnose your device, providing an accurate assessment and repair estimate tailored to your specific model's needs.
Explore Our Model-Specific Solutions Below:We offer transparent pricing for all Microsoft Surface Book series models. The repair estimate includes labor fees and any minor components that may need replacement. If major components require replacing, we will provide a revised estimate for your approval. Refer to the table below for the estimated repair cost for no-power issues, and trust Fix Your Surface's expertise to handle your problem with the utmost care, precision, and efficiency5.
| Model | Repair Estimate5 | Model | Repair Estimate5 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $230 + Part | Surface Book 3 - 15" | $230 + Part |
| Surface Book 2 - 13.5" | $230 + Part | Surface Book 2 - 15" | $230 + Part |
| Surface Book (1st Gen) - 13.5" | $180 + Part |
Not Charging
Is Your Surface Book Not Charging? We Understand the Complexity!If you find your Surface Book turning on but not charging, the issue could be related to the charging port, charger, or one of the two batteries unique to the Surface Book design. Signs such as one battery charging while the other remains at 0%, or a notice indicating that one of the batteries is missing, may point to a faulty battery. If neither battery is charging, the problem may lie with the charger, charging port, or motherboard.
Need Professional Diagnosis? We're Here for You!To verify the charger's functionality, you can try using a different charger. If the problem persists, don't hesitate to seek professional assistance from Fix Your Surface. Our certified technicians specialize in Surface Book models and will thoroughly inspect and diagnose your device, providing an accurate assessment and repair estimate tailored to your specific model's requirements.
Explore Our Model-Specific Solutions Below:Our transparent pricing and tailored solutions cover all Microsoft Surface Book series models. For details on what the repair estimate includes, please refer to the footnote6. Refer to the table below for the estimated repair cost for not-charging issues, and rely on Fix Your Surface's expertise to resolve your issue with care, precision, and efficiency.
| Model | Repair Estimate6 | Model | Repair Estimate6 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $230 + Part | Surface Book 3 - 15" | $230 + Part |
| Surface Book 2 - 13.5" | $230 + Part | Surface Book 2 - 15" | $230 + Part |
| Surface Book (1st Gen) - 13.5" | $180 + Part |
Keyboard Repair
Keys Not Typing Correctly? We Know What to Do!If a keyboard on a Surface Book fails to type certain keys, or types multiple characters when only one key is pressed, it may be a mechanical malfunction. In such cases, the base top case, including the keyboard and palmrest area, needs replacement.
Keyboard Not Showing Up? Let's Diagnose the Problem!If none of the keys are functioning, or if the keyboard is not showing up in Device Manager, connection issues or a faulty component on the base may be the culprit. Checking Windows settings and reinstalling necessary drivers may resolve the issue, but if it persists, Fix Your Surface is here to help.
Explore Our Model-Specific Solutions Below:Our highly skilled technicians will assess your Surface Book laptop, provide a thorough diagnosis, and offer an accurate repair estimate. Our transparent pricing covers all Microsoft Surface Book series models. Refer to the table below for the estimated repair cost for keyboard-related issues, and rely on Fix Your Surface's expertise to handle your problem with care, precision, and efficiency.
| Model | Repair Estimate7 | Model | Repair Estimate7 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $180 + Part | Surface Book 3 - 15" | $180 + Part |
| Surface Book 2 - 13.5" | $180 + Part | Surface Book 2 - 15" | $180 + Part |
| Surface Book (1st Gen) - 13.5" | $180 + Part |
Touchpad Repair
Accidental Damage to Your Surface Book's Touchpad? We Can Replace It!It's rare for the touchpad of a Surface Book to fail while the keyboard remains functional, unless exposed to liquid or physical damage. If this happens, Fix Your Surface is here to replace it and restore your device to perfect working condition.
Touchpad Not Working? It Might Be a Software Issue!If the touchpad stops working without physical damage, the cause might be a corrupt touchpad driver or a disabled setting in Device Manager. We recommend checking these settings first, but if the problem persists, Fix Your Surface's experienced technicians are here to help.
Still Having Issues? Trust Fix Your Surface!If your Surface Book continues to experience touchpad issues after reinstalling the driver, don't worry! Send it to us, and our skilled team will diagnose the problem, possibly replacing the touchpad if necessary. We'll provide an accurate repair estimate tailored to your specific situation.
Explore Our Transparent Pricing:Our transparent pricing covers all Microsoft Surface Book series models. For more details on the estimated repair cost for touchpad issues, refer to the table below, and trust Fix Your Surface's expertise to handle your problem with care, precision, and efficiency8.
| Model | Repair Estimate8 | Model | Repair Estimate8 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $180 + Part | Surface Book 3 - 15" | $180 + Part |
| Surface Book 2 - 13.5" | $180 + Part | Surface Book 2 - 15" | $180 + Part |
| Surface Book (1st Gen) - 13.5" | $180 + Part |
Liquid Damage
Accidental Spill on Your Surface Book? Act Quickly!To maximize the chances of a successful recovery, it's crucial to act fast if you spill liquid on your Surface Book. Turn off the device immediately by pressing and holding down the power button until it shuts down completely. Quick action can minimize potential damage.
Follow Our Guidelines, But Beware of Corrosive Damage!Following the steps outlined in this article as soon as a spill occurs can reduce potential damage. However, moisture inside the device may lead to corrosive damage on the motherboard and other internal components. It's a serious issue that often requires professional care.
Liquid Damage? Trust Fix Your Surface's Expert Technicians!If your Surface Book has been exposed to liquid, rely on Fix Your Surface. Our experienced team will open your device, identify affected components, dry and clean them with precision, perform diagnostic tests, and provide a detailed cost estimation before replacing any parts.
Explore Our Transparent Pricing for Liquid Damage Repair:Our transparent pricing covers all Microsoft Surface Book series models. The repair estimate includes labor fees, shipping costs, and minor components. For more details on the estimated repair cost for liquid damage, refer to the table below, and trust Fix Your Surface's expertise to handle your problem with care, precision, and efficiency9.
| Model | Repair Estimate9 | Model | Repair Estimate9 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $350 + Part | Surface Book 3 - 15" | $350 + Part |
| Surface Book 2 - 13.5" | $350 + Part | Surface Book 2 - 15" | $350 + Part |
| Surface Book (1st Gen) - 13.5" | $250 + Part |
Data Recovery
Lost Data or Corrupted System on Your Surface Book? We Can Help!Whether it's lost data, a corrupted Windows system that won't boot, or if your Surface Book is beyond repair and you just want to recover the data, our team at Fix Your Surface is ready to assist. We utilize cutting-edge software and hardware to assist in recovering lost data, providing reliable restoration services.
Trust Our Advanced Data Recovery Techniques!Our technicians are trained in the most advanced data recovery techniques available, ensuring that your valuable information is retrieved with care and precision. If you're facing data loss or system corruption, don't hesitate to reach out to Fix Your Surface.
Explore Our Transparent Pricing for Data Recovery:We offer transparent pricing for data recovery on all Microsoft Surface Book series models. The exact price depends on the difficulty of the data recovery and the extent of damage to the drive. For more details on the estimated cost for data recovery, refer to the information below, and trust Fix Your Surface's expertise to handle your data recovery needs with utmost care and efficiency10.
| Model | Repair Estimate10 | Model | Repair Estimate10 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $250 - $499 | Surface Book 3 - 15" | $250 - $499 |
| Surface Book 2 - 13.5" | $250 - $499 | Surface Book 2 - 15" | $250 - $499 |
| Surface Book (1st Gen) - 13.5" | $250 - $499 |
Device Unlock
Locked Out of Your Surface Book? We Understand the Frustration!Windows provides users with the ability to protect their accounts by setting up a password, PIN, or biometric login information. While this is an effective way to keep unauthorized individuals out of your Windows PC, if you forget the credentials required for the login, you may inadvertently find yourself locked out of your device.
Not Just Forgotten Credentials? We Know the Other Causes!However, forgetting login information is not the only cause of being unable to log in to your device with your password or PIN. Viruses, Trojans, malicious attackers, and even corrupt updates are other potential sources of this issue.
Need Professional Assistance? We're Here for You!Don't worry! At Fix Your Surface, we've got you covered! We can recover your data, reset the Windows password, or get your device ready to go again with a fresh Windows installation. Trust our team to handle your unique situation with the utmost care, expertise, and precision.
| Model | Repair Estimate11 | Model | Repair Estimate11 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $180 | Surface Book 3 - 15" | $180 |
| Surface Book 2 - 13.5" | $180 | Surface Book 2 - 15" | $180 |
| Surface Book (1st Gen) - 13.5" | $180 |
Storage Upgrade
Need More Space on Your Surface Book? We Understand Your Needs!Regardless of the model, all Surface Book devices come equipped with a dedicated Solid State Drive (SSD) with a storage capacity ranging from 128 GB up to 2 TB. You can upgrade your device's storage, no matter the current capacity, to up to 8 TB of storage with an M.2 Solid State Drive.
Looking to Seamlessly Transition to a Larger Drive? We've Got You Covered!If you need more storage on your laptop, simply send it to Fix Your Surface! Our technician can easily upgrade your device with the storage space you want. Plus, we can even clone your old hard drive to the new drive, allowing you to seamlessly transition back to work without missing a beat. No data or applications lost – it's that simple!
Explore Our Storage Upgrade Solutions:Our transparent pricing covers the labor fee and cost of two-way shipping. Additionally, the cost for an upgraded solid state drive (SSD/NVMe) will be added to the estimate, depending on what storage capacity you would like to upgrade to. Trust Fix Your Surface's expertise to handle your storage upgrade with care, precision, and efficiency.
| Model | Repair Estimate12 | Model | Repair Estimate12 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $180 + Part | Surface Book 3 - 15" | $180 + Part |
| Surface Book 2 - 13.5" | $180 + Part | Surface Book 2 - 15" | $180 + Part |
| Surface Book (1st Gen) - 13.5" | $180 + Part |
No Boot or Slow Performance
Facing 'No Boot' State or Slow Performance on Your Surface Book? We're the Experts You Need!When your Surface Book is unable to boot to the Windows login screen, it is referred to as a 'No Boot' state. A potential symptom of this issue is receiving a Blue Screen of Death (BSOD), also known as a Stop error or Blue Screen error. Alternatively, you may find that the device continuously reboots to the Surface logo and then restarts. These malfunctions may also result in slow performance when the laptop does boot up.
Need Professional Diagnosis? We're Here for You!There are a variety of potential causes for why a Surface Book device may not boot, including damaged Windows software, a malfunctioning storage drive, a defective motherboard, or a faulty battery. At Fix Your Surface, our knowledgeable repair experts are here to help get your Surface Book back in tip-top shape! We'll run a comprehensive checkup and diagnosis on your laptop, pinpoint the problem, and provide you with an accurate estimate for any software or hardware repairs that may be needed.
Explore Our Solutions for Your Specific Model:Our transparent pricing covers the labor fee, fresh Windows installation, cost of two-way shipping, and any minor components that may need to be replaced to fix the issue. Trust Fix Your Surface's expertise to get your Surface up and running like new again with care, precision, and efficiency.
| Model | Repair Estimate13 | Model | Repair Estimate13 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $180 + Part | Surface Book 3 - 15" | $180 + Part |
| Surface Book 2 - 13.5" | $180 + Part | Surface Book 2 - 15" | $180 + Part |
| Surface Book (1st Gen) - 13.5" | $180 + Part |
Other Issues
Encountering Unlisted Issues with Your Surface Book? We've Got You Covered!No worries if your Surface Book experiences any other issues apart from the ones listed – we can sort it out! Just send it over to us with a detailed explanation of what the issue is, and we'll get to work on it.
Need Professional Diagnosis? We're Here for You!At Fix Your Surface, our experienced technicians will give your laptop a thorough check-up, pinpoint the root of the problem, and provide you with an exact quote for any software or hardware fixes that need to be done. Our team is equipped to handle a wide range of issues, ensuring that your device is in the best hands.
Explore Our Solutions for Your Specific Model:Our transparent pricing covers labor fees, shipping costs, and any minor components that may need to be replaced to fix the issue with your Surface Book laptop. Trust Fix Your Surface's expertise to handle your unique situation with care, precision, and efficiency.
| Model | Repair Estimate14 | Model | Repair Estimate14 |
|---|---|---|---|
| Surface Book 3 - 13.5" | $180 + Part | Surface Book 3 - 15" | $230 + Part |
| Surface Book 2 - 13.5" | $180 + Part | Surface Book 2 - 15" | $230 + Part |
| Surface Book (1st Gen) - 13.5" | $180 + Part |
1 The repair estimates encompass labor costs, two-way shipping expenses, and the provision of a new screen replacement. Should our inspection reveal that a screen replacement is not necessary, we will deduct the cost of the new screen from the total and provide you with a revised, reduced estimate. This ensures full transparency and alignment with the actual needs of your device, and we will seek your consent before proceeding with any further work.
2 The repair estimates provided include labor costs, two-way shipping expenses, and the replacement of the tablet's battery. If our inspection reveals that only the tablet battery requires replacement, the cost will be adjusted accordingly, ensuring full transparency and alignment with the actual requirements of your Surface Book.
3 Repair estimates for the base (keyboard) battery replacement include labor fees, two-way shipping charges, and a replacement battery for the base section of your Surface Book, providing a precise and transparent estimate tailored to your device's unique needs.
4 Repair estimates for replacing both the tablet and base (keyboard) batteries include labor fees, two-way shipping charges, and replacement batteries for both sections. If upon receiving your device, it is determined that additional issues are present, an updated repair estimate will be provided to you prior to any further work being done on the device, ensuring a comprehensive and transparent service.
5, 6, 7, 8 & 9The repair estimate encompasses labor costs, shipping expenses, and the replacement of minor components necessary to restore your Surface Book laptop to working condition. Upon receiving your device and conducting a thorough diagnostic, if any major components require replacing, we will provide you with a revised estimate for approval before taking any further action.
10 The estimate includes the data recovery fee, a flash drive, and the cost of two-way shipping. The exact price reflects the varying complexity of data recovery and the condition of the damaged drive. If you're also interested in getting your device fixed, our team will conduct a thorough inspection of the device and its components and provide you with an accurate estimate of the fees associated with the repair.
11 The repair estimate covers the labor fee, fresh Windows installation, and cost of two-way shipping. Upon receiving your device and conducting a thorough diagnostic, if the hard drive or any major components require replacing, we will provide you with a revised estimate for approval before taking any further action.
12 The repair estimate covers the labor fee and cost of two-way shipping. Additionally, the cost for an upgraded solid state drive (SSD/NVMe) will be added to the estimate, depending on what storage capacity you would like to upgrade to.
13 The repair estimates cover the labor fee, fresh Windows installation, cost of two-way shipping, and any minor components that may need to be replaced to fix the issue. Upon receiving your device and carrying out a full diagnostic, if the hard drive or any major components require replacing, we will provide you with a revised estimate for approval before taking any further action.
14 The repair estimate covers labor fees, shipping costs, and any minor components that may need to be replaced to fix the issue with your Surface Book laptop. Upon receiving your device and conducting a thorough diagnostic, if any major components require replacing, we will provide you with a revised estimate for approval before taking any further action.