Surface Laptop
Repair Services
The Surface Laptop Series represents the perfect blend of elegance and efficiency. Its ultra-thin, lightweight design houses stunning PixelSense touchscreen displays available in 13.5” and 15” sizes, offering brilliance at your fingertips. From the almost invisible hinge that opens effortlessly to a whisper-quiet cooling system, the Surface Laptop Series promises a seamless and satisfying experience for both work and leisure.
While the unique slim design and innovative features make it a joy to use, they may present challenges in repair. That's where Fix Your Surface comes in.
Trust Us with Your Surface Laptop - We Know It Inside Out!We specialize in understanding the beautiful intricacies of the Surface Laptop Series. Our expert team is equipped with the specialized knowledge and tools to restore, maintain, and repair your Microsoft Surface Laptop. From software glitches to hardware issues, we're committed to getting you back to enjoying all the incredible features your device offers, quickly and cost-effectively.
Explore Our Diverse Repair ServicesClick on any of our service icons below to learn more about the specific repairs and solutions we offer for the Surface Laptop series. With clear and transparent pricing, including estimated repair costs for each service, you can easily discover the best option for your needs. Rest easy knowing Fix Your Surface is here to handle all your repair needs with professional care and quality.
Screen Replacement
Cracked or Flickering Screen on Your Surface Book? We're the Experts You Need!If your device has suffered a cracked or dead pixel issue, or if the screen is flickering due to a malfunctioning backlight, our technicians are equipped with the latest tools and techniques to swiftly replace the affected screen, ensuring that it is restored to its original state.
Touchscreen Issues? We Understand the Technology!The Surface Laptop display features a touch digitizer made of thin glass that senses your touch using capacitive technology. If the touchscreen is partially or completely non-responsive, replacing the entire screen assembly, including the LCD and digitizer, is often necessary. Our approach is tailored to the unique specifications of each Surface Book model.
No Display? Let's Diagnose the Problem!If the laptop powers on without displaying an image, the cause could be a defective display, GPU failure, or even software and hardware-related problems. Trust Fix Your Surface to perform a model-specific diagnostic to identify the cause and provide an accurate repair estimate.
Explore Our Solutions for Your Specific Model:When it comes to screen replacement, our approach is both transparent and personalized for each Microsoft Surface Book series model. Check the table below for the estimated repair cost for screen-related issues, and trust Fix Your Surface's dedicated team to handle your unique situation with the utmost care, expertise, and precision.
| Model | Repair Estimate1 | Model | Repair Estimate1 |
|---|---|---|---|
| Surface Laptop Studio | TBD | Surface Laptop SE | $299 |
| Surface Laptop Go 2 | $299 | Surface Laptop Go | $299 |
| Surface Laptop 5 - 13.5" | TBD | Surface Laptop 5 - 15" | TBD |
| Surface Laptop 4 - 13.5" | $299 | Surface Laptop 4 - 15" | $360 |
| Surface Laptop 3 - 13.5" | $299 | Surface Laptop 3 - 15" | $360 |
| Surface Laptop 2 - 13.5" | $299 | Surface Laptop (1st Gen) | $299 |
Battery Replacement
Experiencing Reduced Battery Life on Your Surface Laptop? We Know the Symptoms!The battery life on a Surface Laptop varies depending on the model and its specs. Generally, with typical day-to-day usage, a Surface Laptop can offer up to 19 hours of battery life. As usage accumulates over time, the lithium-ion battery may experience a gradual decrease in performance, leading to reduced battery life.
Warning Signs of Battery Failure? We Can Diagnose the Problem!Surface Laptop batteries can exhibit warning signs when failing, such as system overheating, a fan running at top speed, repeated booting to the Surface logo then restarting, and even difficulty powering up when connected to a charger. These aren't just inconveniences; they're calls for expert attention.
Need Professional Replacement? We're Here for You!Don't worry—the expert repair technicians at Fix Your Surface are here to help ensure your device is running smoothly. We can replace your Surface Laptop battery quickly and efficiently, tailoring our approach to your specific model's requirements.
Explore Our Solutions for Your Specific Model:Our transparent pricing and tailored solutions cover all Microsoft Surface Laptop series models. Check the table below for the estimated repair cost for battery replacement, and trust Fix Your Surface's expertise to restore your device's battery life with care, precision, and efficiency.
| Model | Repair Estimate2 | Model | Repair Estimate2 |
|---|---|---|---|
| Surface Laptop Studio | TBD | Surface Laptop SE | $240 |
| Surface Laptop Go 2 | $220 | Surface Laptop Go | $220 |
| Surface Laptop 5 - 13.5" | TBD | Surface Laptop 5 - 15" | TBD |
| Surface Laptop 4 - 13.5" | $250 | Surface Laptop 4 - 15" | $280 |
| Surface Laptop 3 - 13.5" | $250 | Surface Laptop 3 - 15" | $280 |
| Surface Laptop 2 - 13.5" | $240 | Surface Laptop (1st Gen) | $240 |
No Power
Surface Laptop Not Turning On? We Understand the Complexity!Surface Laptops may be subject to failure during startup. Despite there being no prior issues, you may find yourself unable to turn it on with the usual charger or attempts to hold down the power button. If this is the case, further measures may be necessary to resolve the issue.
Need Professional Diagnosis? We're Here for You!If your Surface Laptop is not turning on, Fix Your Surface can help! Our technicians specialize in Surface Laptop models and will assess the laptop, providing a comprehensive diagnosis of the issue. You will then receive an accurate repair estimate tailored to your specific model's needs.
Explore Our Model-Specific Solutions Below:We offer transparent pricing for all Microsoft Surface Laptop series models. Check the table below for the estimated repair cost for no-power issues, and trust Fix Your Surface's expertise to handle your problem with the utmost care, precision, and efficiency.
| Model | Repair Estimate3 | Model | Repair Estimate3 |
|---|---|---|---|
| Surface Laptop Studio | $240 + Part | Surface Laptop SE | $180 + Part |
| Surface Laptop Go 2 | $180 + Part | Surface Laptop Go | $180 + Part |
| Surface Laptop 5 - 13.5" | $240 + Part | Surface Laptop 5 - 15" | $240 + Part |
| Surface Laptop 4 - 13.5" | $180 + Part | Surface Laptop 4 - 15" | $180 + Part |
| Surface Laptop 3 - 13.5" | $180 + Part | Surface Laptop 3 - 15" | $180 + Part |
| Surface Laptop 2 - 13.5" | $180 + Part | Surface Laptop (1st Gen) | $180 + Part |
Not Charging
Is Your Surface Laptop Not Charging? We Understand the Complexity!If your Surface Laptop turns on but is not charging, the issue could be related to the charging port, charger, or the battery itself. Signs such as the battery icon not showing a charging status or a notice indicating that the battery is not detected may point to a faulty charging system. If neither the battery is charging nor the charging indicator is lighting up, the problem may lie with the charger, charging port, or even a malfunctioning power management IC on the motherboard.
Need Professional Diagnosis? We're Here for You!To verify the charger's functionality, you can try using a different charger. If the problem persists, don't hesitate to seek professional assistance from Fix Your Surface. Our certified technicians specialize in Surface Laptop models and will thoroughly inspect and diagnose your device, checking the charging port for physical damage, testing the battery's health, and examining the internal charging circuits. We'll provide an accurate assessment and repair estimate tailored to your specific model's requirements.
Explore Our Model-Specific Solutions Below:Our transparent pricing and tailored solutions cover all Microsoft Surface Laptop series models. Refer to the table below for the estimated repair cost for not-charging issues, and rely on Fix Your Surface's expertise to resolve your issue with care, precision, and efficiency.
| Model | Repair Estimate4 | Model | Repair Estimate4 |
|---|---|---|---|
| Surface Laptop Studio | $230 + Part | Surface Laptop SE | $180 + Part |
| Surface Laptop Go 2 | $180 + Part | Surface Laptop Go | $180 + Part |
| Surface Laptop 5 - 13.5" | $180 + Part | Surface Laptop 5 - 15" | $180 + Part |
| Surface Laptop 4 - 13.5" | $180 + Part | Surface Laptop 4 - 15" | $180 + Part |
| Surface Laptop 3 - 13.5" | $180 + Part | Surface Laptop 3 - 15" | $180 + Part |
| Surface Laptop 2 - 13.5" | $180 + Part | Surface Laptop (1st Gen) | $180 + Part |
Keyboard Repair
Keys Not Responding on Your Surface Laptop? We Know the Intricacies!If a keyboard on a Surface Laptop fails to type certain keys, or types multiple characters when only one key is pressed, it is likely due to mechanical malfunction. This could be a result of worn-out key switches, damaged membranes, or even a short circuit in the keyboard matrix. In such cases, the base top case, including the keyboard and the palmrest area, needs to be replaced to resolve the issue.
Keyboard Not Detected? We Can Troubleshoot!If none of the keys on your Surface Laptop are functioning, or if the keyboard is not showing up in Device Manager, it is likely due to connection issues between the keyboard and the Surface, or to a faulty component on the base (keyboard) portion. In this case, it is recommended to check the Windows settings, update or reinstall any necessary drivers, and inspect the keyboard ribbon cable connection. However, if the problem persists, you can send it to us for further troubleshooting.
Trust Fix Your Surface with Your Keyboard Repair Needs!Our highly skilled technicians at Fix Your Surface will assess your Surface Laptop and provide a thorough diagnosis of the issue. You'll then receive an accurate repair estimate plus additional details about the repairs needed. We specialize in Surface Laptop models and are equipped to handle even the most complex keyboard issues.
| Model | Repair Estimate5 | Model | Repair Estimate5 |
|---|---|---|---|
| Surface Laptop Studio | $230 + Part | Surface Laptop SE | $180 + Part |
| Surface Laptop Go 2 | $180 + Part | Surface Laptop Go | $180 + Part |
| Surface Laptop 5 - 13.5" | $180 + Part | Surface Laptop 5 - 15" | $180 + Part |
| Surface Laptop 4 - 13.5" | $180 + Part | Surface Laptop 4 - 15" | $180 + Part |
| Surface Laptop 3 - 13.5" | $180 + Part | Surface Laptop 3 - 15" | $180 + Part |
| Surface Laptop 2 - 13.5" | $180 + Part | Surface Laptop (1st Gen) | $180 + Part |
Touchpad Repair
Touchpad Not Responding on Your Surface Laptop? We Can Help!It is uncommon to experience a situation in which the touchpad of a Surface Laptop fails to work while the keyboard remains functional, unless the touchpad has been exposed to liquid or experienced physical damage. If you have accidentally damaged your Surface Laptop's touchpad with an impact or liquid – just ship it off to Fix Your Surface and get it replaced!
Driver Issues? We Know the Solutions!If the touchpad on your Surface Laptop stops working without being physically damaged, it may be due to a corrupt touchpad driver, or it has been disabled in Device Manager. This could be a result of a Windows update gone awry or conflicts with other software. We recommend checking Device Manager, updating or reinstalling the relevant drivers, and even inspecting the touchpad ribbon cable connection to resolve the issue.
Still Having Trouble? Trust Fix Your Surface!If your Surface Laptop is still having issues after reinstalling the touchpad driver, no worries! Simply send it over to Fix Your Surface and our experienced technicians will take care of it! They'll diagnose the problem, possibly replacing the touchpad or even the entire top case assembly if necessary, and ensure that your device is back to its optimal performance.
| Model | Repair Estimate6 | Model | Repair Estimate6 |
|---|---|---|---|
| Surface Laptop Studio | $180 + Part | Surface Laptop SE | $180 + Part |
| Surface Laptop Go 2 | $180 + Part | Surface Laptop Go | $180 + Part |
| Surface Laptop 5 - 13.5" | $180 + Part | Surface Laptop 5 - 15" | $180 + Part |
| Surface Laptop 4 - 13.5" | $180 + Part | Surface Laptop 4 - 15" | $180 + Part |
| Surface Laptop 3 - 13.5" | $180 + Part | Surface Laptop 3 - 15" | $180 + Part |
| Surface Laptop 2 - 13.5" | $180 + Part | Surface Laptop (1st Gen) | $180 + Part |
Liquid Damage
Spilled Liquid on Your Surface Laptop? Act Fast and Trust Our Expertise!To maximize the chances of a successful recovery, it is crucial to act quickly when dealing with a spill on your Surface Laptop. In case of an accidental spill, turn off the device right away by pressing and holding down the power button until it shuts down completely. Disconnect any peripherals and place the laptop upside down to minimize further liquid penetration.
Complex Damage? We Understand the Intricacies!Liquid damage can be deceptive and far-reaching. Even a small spill can lead to corrosive damage on the motherboard, short circuits in various components, and oxidation of connectors and chips. The complexity of Surface Laptop design requires expert handling, and that's where Fix Your Surface comes in. Our team will carefully open up your device, identify affected components, dry and clean them with expert precision, perform diagnostic tests, and supply you with a detailed cost estimation before any parts are replaced.
Trust Fix Your Surface for Comprehensive Care:We offer transparent pricing for all Microsoft Surface Laptop series models. The repair estimate includes labor fees, shipping expenses, and the replacement of minor components necessary to restore your Surface Laptop to working condition. Trust Fix Your Surface's expertise to handle your problem with the utmost care, precision, and efficiency.
| Model | Repair Estimate7 | Model | Repair Estimate7 |
|---|---|---|---|
| Surface Laptop Studio | $350 + Part | Surface Laptop SE | $250 + Part |
| Surface Laptop Go 2 | $250 + Part | Surface Laptop Go | $250 + Part |
| Surface Laptop 5 - 13.5" | $350 + Part | Surface Laptop 5 - 15" | $350 + Part |
| Surface Laptop 4 - 13.5" | $250 + Part | Surface Laptop 4 - 15" | $250 + Part |
| Surface Laptop 3 - 13.5" | $250 + Part | Surface Laptop 3 - 15" | $250 + Part |
| Surface Laptop 2 - 13.5" | $250 + Part | Surface Laptop (1st Gen) | $250 + Part |
Data Recovery
Lost Data or Corrupted System? We Specialize in Data Retrieval!Whether it's lost data due to accidental deletion, a corrupted Windows system that won't boot, or if your Surface Laptop is beyond repair and you need to recover the data, our team at Fix Your Surface is ready to assist. Utilizing cutting-edge software and hardware, we can recover data from various file systems, hard drive types, and even from damaged sectors.
Advanced Techniques for Complex Scenarios:Data recovery is a delicate process that requires specialized skills and tools. Our technicians are trained in the most advanced data recovery techniques available, including cleanroom recovery for physically damaged drives, logical recovery for corrupted file systems, and encrypted data retrieval. We provide reliable restoration services, ensuring that your valuable data is safely recovered.
Transparent Pricing and Tailored Solutions:Our pricing includes the data recovery fee, a flash drive for recovered data, and the cost of two-way shipping. The cost varies based on the complexity of the recovery, the extent of the damage to the drive, and the specific techniques required to retrieve the data. If you're also interested in getting your device fixed, our team will conduct a thorough inspection of the device and its components, providing an accurate estimate of the fees associated with the repair. Trust Fix Your Surface's expertise to handle your unique situation with care, precision, and efficiency.
| Model | Repair Estimate8 | Model | Repair Estimate8 |
|---|---|---|---|
| Surface Laptop Studio | $250 - $499 | Surface Laptop SE | $250 - $499 |
| Surface Laptop Go 2 | $250 - $499 | Surface Laptop Go | $250 - $499 |
| Surface Laptop 5 - 13.5" | $250 - $499 | Surface Laptop 5 - 15" | $250 - $499 |
| Surface Laptop 4 - 13.5" | $250 - $499 | Surface Laptop 4 - 15" | $250 - $499 |
| Surface Laptop 3 - 13.5" | $250 - $499 | Surface Laptop 3 - 15" | $250 - $499 |
| Surface Laptop 2 - 13.5" | $250 - $499 | Surface Laptop (1st Gen) | $250 - $499 |
Device Unlock
Locked Out of Your Surface Laptop? We Can Help!Windows provides robust security features, allowing users to protect their accounts with passwords, PINs, or biometric data. While these measures are effective against unauthorized access, forgetting your credentials or encountering a system error can lock you out of your device.
More Than Just Forgotten Passwords:Being unable to log in isn't always about forgotten passwords. Viruses, Trojans, malicious attacks, and even corrupted updates can interfere with login processes. These issues may require more than a simple password reset, and that's where our expertise comes in.
Comprehensive Solutions for All Unlock Scenarios:At Fix Your Surface, we've got you covered! Whether it's data recovery, Windows password reset, or a fresh Windows installation, our technicians have the skills and tools to get your device back in working order. We understand the intricacies of Windows security and can navigate complex unlock scenarios with precision and care.
| Model | Repair Estimate9 | Model | Repair Estimate9 |
|---|---|---|---|
| Surface Laptop Studio | $180 | Surface Laptop SE | $180 |
| Surface Laptop Go 2 | $180 | Surface Laptop Go | $180 |
| Surface Laptop 5 - 13.5" | $180 | Surface Laptop 5 - 15" | $180 |
| Surface Laptop 4 - 13.5" | $180 | Surface Laptop 4 - 15" | $180 |
| Surface Laptop 3 - 13.5" | $180 | Surface Laptop 3 - 15" | $180 |
| Surface Laptop 2 - 13.5" | $180 | Surface Laptop (1st Gen) | $180 |
Storage Upgrade
Need More Space? Upgrade Your Surface Laptop's Storage!The Microsoft Surface Laptop series offers a dedicated Solid State Drive (SSD) with various storage capacities. However, Surface Laptop (1st Generation) and Surface Laptop 2 models have limitations on upgrades. If you need more storage, Fix Your Surface is here to help!
Seamless Transition with Cloning:Our technicians can easily upgrade your device with the storage space you desire. Plus, we can clone your old hard drive to the new one, ensuring a seamless transition back to work without losing any data or applications. It's a simple and efficient process tailored to your specific needs!
Transparent Pricing and Expert Service:With Fix Your Surface, you get transparent pricing that covers labor, a fresh Windows installation, and two-way shipping. The cost for the upgraded SSD will be added to the estimate based on the storage capacity you choose. Trust our expertise to handle your storage upgrade with precision and care.
| Model | Repair Estimate10 | Model | Repair Estimate10 |
|---|---|---|---|
| Surface Laptop Studio | $180 + Part | Surface Laptop SE | $180 + Part |
| Surface Laptop Go 2 | $180 + Part | Surface Laptop Go | $180 + Part |
| Surface Laptop 5 - 13.5" | $180 + Part | Surface Laptop 5 - 15" | $180 + Part |
| Surface Laptop 4 - 13.5" | $180 + Part | Surface Laptop 4 - 15" | $180 + Part |
| Surface Laptop 3 - 13.5" | $180 + Part | Surface Laptop 3 - 15" | $180 + Part |
No Boot or Slow Performance
The Nightmare of a 'No Boot' State:When your Surface Laptop is unable to boot to the Windows login screen, it's a situation known as a 'No Boot' state. You may encounter a Blue Screen of Death (BSOD) or find the device stuck in a continuous reboot loop. But don't worry, Fix Your Surface is here to address this problem!
Uncovering the Root Causes:A 'No Boot' state can be the result of various issues, such as damaged Windows software, a malfunctioning storage drive, a defective motherboard, or even a faulty battery. These problems can also lead to slow performance when the laptop does boot. Our technicians are skilled at diagnosing the underlying cause.
Your Fix for No Boot and Slow Performance:At Fix Your Surface, our repair specialists are ready to get your Surface Laptop up and running like new! We'll meticulously analyze the problem and provide you with an accurate repair estimate. Our services include labor, a fresh Windows installation, and two-way shipping. Let us help you enjoy your Surface Laptop's peak performance once again!
| Model | Repair Estimate11 | Model | Repair Estimate11 |
|---|---|---|---|
| Surface Laptop Studio | $230 + Part | Surface Laptop SE | $180 + Part |
| Surface Laptop Go 2 | $180 + Part | Surface Laptop Go | $180 + Part |
| Surface Laptop 5 - 13.5" | $230 + Part | Surface Laptop 5 - 15" | $230 + Part |
| Surface Laptop 4 - 13.5" | $180 + Part | Surface Laptop 4 - 15" | $180 + Part |
| Surface Laptop 3 - 13.5" | $180 + Part | Surface Laptop 3 - 15" | $180 + Part |
| Surface Laptop 2 - 13.5" | $180 + Part | Surface Laptop (1st Gen) | $180 + Part |
Other Issues
Encountering Unlisted Problems? We've Got You Covered!No worries if your Surface Laptop experiences any other issues apart from the ones listed – we can sort it out! Just send it over to us with a detailed explanation of what the issue is, and we'll get to work on it.
Expert Diagnosis and Transparent Pricing:At Fix Your Surface, our experienced technicians will give your laptop a thorough check-up, pinpoint the root of the problem, and provide you with an exact quote for any software or hardware fixes that need to be done. With Fix Your Surface, you can rest assured that everything will be smooth sailing from here on out!
| Model | Repair Estimate12 | Model | Repair Estimate12 |
|---|---|---|---|
| Surface Laptop Studio | $230 + Part | Surface Laptop SE | $180 + Part |
| Surface Laptop Go 2 | $180 + Part | Surface Laptop Go | $180 + Part |
| Surface Laptop 5 - 13.5" | $230 + Part | Surface Laptop 5 - 15" | $230 + Part |
| Surface Laptop 4 - 13.5" | $180 + Part | Surface Laptop 4 - 15" | $180 + Part |
| Surface Laptop 3 - 13.5" | $180 + Part | Surface Laptop 3 - 15" | $180 + Part |
| Surface Laptop 2 - 13.5" | $180 + Part | Surface Laptop (1st Gen) | $180 + Part |
1 The repair estimate encompasses labor fees, two-way shipping charges, and the provision of a new screen replacement. Should additional issues be identified upon receiving your device, an updated repair estimate, reflecting these new costs, will be promptly provided to you before any further work is undertaken.
2 Repair estimates include labor fees, two-way shipping charges, and a battery replacement. If upon receiving your device, it is determined that additional issues are present, an updated repair estimate will be provided to you prior to any further work being done on the device.
3, 4, 5, 6 & 7 The repair estimate covers labor fees, shipping costs, and any minor components that may need to be replaced to fix your Surface Laptop. Upon receiving your device and conducting a thorough diagnostic, if any major components require replacing, we will provide you with a revised estimate for approval before taking any further action.
8 The estimate includes the data recovery fee, a flash drive for recovered data, and the cost of two-way shipping. This covers standard data recovery procedures. If your case requires specialized techniques or additional hardware, we will provide a detailed breakdown and seek your approval before proceeding. If you're also interested in getting your device fixed, our team will conduct a thorough inspection and provide an accurate estimate for the repair.
9 The repair estimate covers the labor fee, fresh Windows installation, and cost of two-way shipping. Upon receiving your device and conducting a thorough diagnostic, if the hard drive or any major components require replacing, we will provide you with a revised estimate for approval before taking any further action.
10 The repair estimate covers the labor fee, fresh Windows installation, and cost of two-way shipping. Additionally, the cost for an upgraded solid state drive (SSD/NVMe) will be added to the estimate, depending on what storage capacity you would like to upgrade to.
11 The initial repair estimates include the labor fee, fresh Windows installation, and two-way shipping costs. Minor components that may need to be replaced are also covered. If our diagnostic process determines that the hard drive or other major components require replacement, we'll provide a revised estimate for your approval before proceeding with the repair.
12 The repair estimate covers labor fees, shipping costs, and any minor components that may need to be replaced to fix your Surface Laptop. Upon receiving your device and conducting a thorough diagnostic, if any major components require replacing, we will provide you with a revised estimate for approval before taking any further action.