Unwavering Warranty
for Your Surface

Where Quality Meets Comprehensive Coverage

90-Day Limited Warranty: Our Assurance to You

Your Microsoft Surface device is more than just a piece of technology; it's an extension of your professional and personal world. At Fix Your Surface, we understand the pivotal role these devices play in your daily life. Our warranty is not just a policy; it's our promise to ensure your Surface remains at its peak performance.

Every repair we undertake is backed by our 90-day limited warranty. This warranty reflects our confidence in our services and our commitment to quality. If any issues arise post-repair, rest assured, we're here to make it right.

Clarification Notice:

FixYourSurface.com operates independently and is not affiliated with, endorsed by, or sponsored by Microsoft Corporation. Our warranty pertains solely to the repair services we provide and does not replace or interfere with any manufacturer's warranty provided by Microsoft. For official warranty support related to your Microsoft Surface device, please refer to the official Microsoft Surface Support website.

Frequently Asked Questions (FAQs) about Our Warranty

1What does the 90-day limited warranty cover?
Our 90-day limited warranty covers any defects in materials or workmanship for the same issue that was serviced. If a part we installed is found to be defective within this period, or if the same issue recurs, we'll provide warranty service at no additional cost.
2How does your warranty differ from Microsoft's manufacturer warranty?
Our warranty pertains solely to the repair services we provide and does not replace or interfere with Microsoft's manufacturer warranty. Microsoft's warranty covers defects in their product, while our warranty covers the specific repair we undertook.
3Are there any exclusions to the warranty?
Yes, certain conditions fall outside our warranty. These include devices exposed to unintended moisture, misuse, external damage, and tampering. Devices showing signs of corrosion, excessive heat exposure, or conditions beyond our control are not covered.
4How do I claim the warranty?
To claim the warranty, notify us within the 90-day period, detailing the issue you're facing. We'll then assess and provide the necessary warranty service.
5What if I had my Surface device repaired elsewhere after using your service?
Any repairs done to the device after our service by someone else voids our warranty.
6Does the warranty cover software issues?
Our warranty primarily covers the specific repair we undertook. Software modifications by third parties, including software updates, unauthorized installations, viruses, or malware, are not covered.
1I tried to fix my Surface myself before sending it to you. Does the warranty still apply?
If you attempted a DIY repair and then sent it to us, our warranty will only cover the specific repairs we performed.
2What happens if the same issue recurs after the 90-day warranty period?
While we strive to provide lasting solutions, if the same issue recurs after the 90-day period, it won't be covered under our warranty. However, we encourage you to reach out to us so we can discuss potential solutions.
3Does your warranty cover accidental damage?
Our warranty covers defects in materials or workmanship related to the repair we performed. It does not cover new accidental damages that occur after the repair.
4Will I be charged for warranty service?
No, if the issue falls under our warranty terms, we'll provide the necessary service at no additional cost.
5I have multiple issues with my Surface device. Is each repair covered by its own warranty?
Yes, each repair we perform comes with its own 90-day limited warranty. If you have multiple repairs done, each repair is covered separately under its own warranty period.
6I still have an active manufacturer warranty with Microsoft. Will using your services affect it?
Using third-party repair services may affect the manufacturer's warranty provided by Microsoft. We recommend checking with Microsoft's warranty terms before opting for third-party repairs.

Beyond Repairs - Our Commitment to You

At FixYourSurface.com, we're not just about mending devices; we're about building lasting relationships. Our warranty is a testament to our dedication and our unwavering commitment to excellence. Whether you're a business professional, an educator, or a student, we're here to ensure your Surface device remains an integral part of your success story.