Repair Process

Dealing with a malfunctioning Surface? We get it—it's more than just an inconvenience. That's why we've streamlined our mail-in repair service to swiftly restore your device to its prime.

Our seasoned technicians are passionate about delivering top-notch Surface repairs without breaking the bank. From cracked screens to software glitches, we've got the skills to tackle any challenge.

With our straightforward repair process, we aim to make your Surface's restoration hassle-free. Dive into our step-by-step guide below and see how we ensure a quick and efficient repair, getting you back to your routine in no time.

Submit a Service Request

Head to our service request section. Specify your Surface model, describe the issue, and provide your contact details. Once submitted, we'll generate a service ticket for you.

Service Confirmation and Review

Once we've reviewed your request, expect an email with shipping details and payment options. Here's a breakdown:

Standard Service: For $49, you get standard shipping and diagnostic services.
Expedited Service: At $89, benefit from faster shipping and diagnostic services.

These charges serve as a non-refundable deposit towards your repair. For a detailed repair estimate tailored to your Surface model, check out its specific service page.

Packing and Shipping

After confirming your payment and shipping address, we'll send you a customized shipping box for your Surface, complete with a prepaid label and padding material. Depending on your service choice, the box will arrive in 1 to 3 business days. Just pack your Surface and drop it off at the nearest carrier office.

Diagnosing and Repair

Once we receive your Surface, we'll conduct a comprehensive diagnostic. After identifying any issues, we'll either confirm our initial repair estimate or provide an updated one if major components need replacement. We'll always seek your approval before proceeding.

Payment and Delivery

Once repairs are done, we'll email you the bill. After receiving your payment, we'll ship your Surface back, ensuring it's as good as new!

We pride ourselves on our commitment to customer satisfaction and back our repairs with a robust warranty. Rest easy knowing your Surface is in expert hands. For any questions about the process, check out our FAQs page or contact us directly. We're always here to help!